SMS Terms and Conditions

1. Gravely Concierge service description

The Gravely Concierge service provides conversational funeral-planning support by text. An automated assistant may initially ask questions and organize the information you choose to provide. An authorized care team member may review the conversation, receive an intake summary, and take over the exchange. Messages may include intake questions, responses to your questions, handoff notices, and care-team follow-up concerning the planning request you initiated.

The Gravely Concierge service does not include unrelated promotional or marketing messages. Separate consent would be required before we send messages about a materially different subject.

2. Eligibility and authority

You must be at least 18 years old and a resident of the United States to use the Gravely Concierge service. By opting in, you represent that you are the subscriber or customary user of the mobile number provided and that you are authorized to agree to receive messages at that number. If your mobile number changes or is reassigned, you agree to opt out or notify us promptly.

3. Opt-in and consent

You may opt in by personally sending START from your mobile device to +13127856069 after reviewing the Gravely Concierge service’s call-to-action disclosure.

Your consent is voluntary, applies only to the Gravely funeral-planning conversation you requested, and is not a condition of purchasing any property, goods, or services. You may decline SMS and contact us using the support information below.

4. Message frequency and charges

Message frequency varies according to your interaction with the Gravely Concierge service. You may receive multiple messages during an active planning intake and follow-up from the care team about that request. We do not guarantee a minimum or maximum number of messages.

Message and data rates may apply. Your wireless carrier may charge fees for each message sent or received and for related data usage according to your mobile service plan.

5. Opting out and rejoining

You may opt out at any time by replying STOP to any Gravely Concierge service message. You may also use another supported standard opt-out keyword, including STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out, we may send one final confirmation that your request was processed. We will not send additional Gravely Concierge service messages unless you later opt in again.

To rejoin after opting out, reply START or follow the original opt-in process again. Opting out of the Gravely Concierge service does not prevent communications you separately request through another channel.

6. Help and customer care

Reply HELP for assistance. You may also contact Gravely at support@withgravely.com or +1 (510) 629-9479. Support hours are 9 a.m.–5 p.m. Pacific Time.

7. Carriers and message delivery

The Gravely Concierge service is available through participating wireless carriers, but service may not be available on every carrier, device, or location. Message delivery is subject to effective transmission by your carrier and network provider and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Contact your wireless carrier with questions about your messaging or data plan.

8. Automated assistance and appropriate use

The Gravely Concierge service uses artificial intelligence to help conduct the initial intake. Automated responses may be incomplete or inaccurate and are reviewed by a person only when a care team member accesses or takes over the conversation. Do not rely on the Gravely Concierge service for emergency, medical, legal, financial, or other professional advice. If you need emergency assistance, contact 911 or the appropriate local emergency service.

Do not text Social Security numbers, payment card details, passwords, copies of identity or legal documents, unlawful content, malicious code, or information unrelated to your planning request. Do not use the Gravely Concierge service to impersonate another person, interfere with the service, harass others, or violate applicable law. We may suspend or terminate access when reasonably necessary to prevent misuse, protect users, or comply with law or carrier requirements.

9. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information associated with the Gravely Concierge service. We do not sell, rent, or share mobile phone numbers, text messaging originator opt-in data, or consent information with third parties or affiliates for their marketing or promotional purposes.

10. Changes and termination

We may modify or discontinue the Gravely Concierge service or update these SMS Terms. We will post revised terms at this URL and update the “Last updated” date. If a change materially affects your rights or the messages covered by your consent, we will provide additional notice or obtain renewed consent when required. You may reject updated SMS Terms by opting out of the Gravely Concierge service.

11. Disclaimers

To the maximum extent permitted by law, the Gravely Concierge service is provided “as is” and “as available.” We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and accuracy. We do not guarantee that the Gravely Concierge service will be uninterrupted, error-free, secure, or suitable for every planning circumstance. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, Gravely and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Gravely Concierge service, including delayed or undelivered messages, service interruptions, or reliance on automated content. Nothing in these SMS Terms excludes liability that cannot be excluded under applicable law.

13. Contact us

Contact Gravely with questions or concerns about the Gravely Concierge service: